PRIVACY POLICY
Effective Date: 2 September 2026
Last Updated: 2 September 2026
At SOUVERAA, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how SOUVERAA (“SOUVERAA”, “we”, “us”, or “our”) collects, uses, stores, discloses and protects your personal information when you visit or use www.souveraa.com (the “Website”), place an order, contact us, subscribe to our communications, or otherwise interact with our services.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
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1. INFORMATION WE COLLECT
We may collect information that you voluntarily provide to us when you:
• Create an account or place an order;
• Purchase or enquire about our products;
• Subscribe to our newsletter or marketing communications;
• Contact our customer support;
• Participate in contests, promotions, surveys or campaigns;
• Submit reviews, feedback or other content;
• Interact with us through social media; or
• Otherwise communicate with SOUVERAA.
Depending on how you interact with us, the information collected may include:
A. Personal and Contact Information
• Full name;
• Email address;
• Mobile/telephone number;
• Billing address;
• Shipping/delivery address;
• City, state and PIN code;
• Account login information, where applicable; and
• Other information you voluntarily provide.
B. Order and Transaction Information
When you purchase from us, we may collect information relating to:
• Products purchased;
• Order number;
• Order date;
• Billing and shipping details;
• Transaction amount;
• Delivery information;
• Returns, refunds and exchanges; and
• Customer service communications relating to your order.
C. Payment Information
Payments made through our Website may be processed through third-party payment processors and payment gateways.
SOUVERAA generally does not directly store your complete debit card, credit card, banking password, UPI PIN or other sensitive payment credentials on its own servers.
Payment information is processed by the applicable payment service provider in accordance with its own privacy and security practices.
D. Device and Website Usage Information
When you visit our Website, certain information may be automatically collected, including:
• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring pages;
• Pages visited;
• Products viewed;
• Time spent on the Website;
• Approximate location derived from IP address;
• Cookies and similar technologies; and
• Other technical information relating to your interaction with the Website.
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2. HOW WE USE YOUR INFORMATION
We may use your information for the following purposes:
To process and fulfil orders
We use your information to:
• Process purchases;
• Confirm and manage orders;
• Arrange shipping and delivery;
• Process returns, refunds and exchanges;
• Provide order updates; and
• Provide customer support.
To communicate with you
We may use your contact information to communicate with you regarding:
• Your orders;
• Payments;
• Delivery;
• Returns or refunds;
• Customer support requests;
• Important changes to our services or policies; and
• Other service-related matters.
Marketing and promotional communications
Where permitted by applicable law and where required, with your consent, we may send you:
• New product announcements;
• Offers and promotions;
• Festive gifting collections;
• Discounts;
• Brand updates;
• Newsletters; and
• Other marketing communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.
Website improvement
We may use information about how visitors use our Website to:
• Improve our Website;
• Improve product offerings;
• Understand customer preferences;
• Analyse website performance;
• Personalise the shopping experience;
• Detect technical problems; and
• Improve our services and customer experience.
Fraud prevention and security
We may process information to:
• Detect and prevent fraudulent transactions;
• Protect our Website and customers;
• Investigate suspicious activity;
• Prevent misuse of our services; and
• Maintain the security and integrity of our business.
Legal and regulatory purposes
We may process and retain information where necessary to:
• Comply with applicable laws and regulations;
• Respond to lawful requests from governmental or regulatory authorities;
• Resolve disputes;
• Enforce our terms and policies; and
• Protect our legal rights.
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3. COOKIES AND TRACKING TECHNOLOGIES
Our Website may use cookies, pixels, tags and similar technologies to provide and improve our services.
Cookies may be used for purposes including:
• Keeping items in your shopping cart;
• Remembering your preferences;
• Maintaining website functionality;
• Understanding how visitors use our Website;
• Measuring advertising and marketing performance;
• Improving website security; and
• Providing relevant content or advertisements, where applicable.
Some cookies are essential for the Website to function properly, while others are used for analytics, personalisation or marketing.
You may be able to control or disable certain cookies through your browser settings or through any cookie consent tools made available on our Website.
Please note that disabling certain cookies may affect the functionality of the Website.
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4. THIRD-PARTY SERVICE PROVIDERS
To operate our business and provide our services, we may share relevant information with trusted third parties, including:
• Shopify and related Shopify services;
• Payment gateways and payment processors;
• Shipping and logistics partners;
• Delivery service providers;
• Website hosting and technology providers;
• Analytics providers;
• Marketing and advertising service providers;
• Customer communication platforms;
• Fraud prevention and security providers;
• Customer support providers; and
• Professional advisers, where necessary.
These service providers may process personal information only to the extent reasonably necessary to provide their services or fulfil their contractual or legal obligations.
Shopify provides the technology that powers the Website and may process customer data in connection with the operation of the Shopify platform and related services. Shopify also provides merchants with privacy controls and tools that can be configured according to applicable privacy requirements.
For more information about Shopify's handling of personal data, you may refer to Shopify's Consumer Privacy Policy.
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5. WHEN WE MAY DISCLOSE YOUR INFORMATION
We do not sell your personal information to third parties as a standalone commercial product.
We may disclose information where reasonably necessary to:
• Fulfil your orders;
• Provide requested services;
• Process payments;
• Deliver products;
• Provide customer support;
• Prevent fraud or security threats;
• Operate and improve our Website;
• Conduct marketing and analytics activities, where permitted;
• Comply with legal or regulatory requirements;
• Respond to lawful governmental requests;
• Establish, exercise or defend legal claims; or
• Protect the rights, property or safety of SOUVERAA, our customers or others.
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6. INTERNATIONAL DATA TRANSFERS
Some of our service providers, technology partners or payment, analytics or marketing providers may process information outside India.
Where personal information is transferred, stored or processed outside India, we take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements and appropriate contractual or technical safeguards.
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7. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
• Fulfilling orders;
• Providing customer support;
• Maintaining business and transaction records;
• Complying with applicable legal, accounting and tax requirements;
• Resolving disputes;
• Preventing fraud; and
• Enforcing our agreements.
When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal retention requirements.
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8. DATA SECURITY
We take reasonable technical, organisational and administrative measures designed to protect your personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted to or stored by us.
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9. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the right to:
• Request information regarding the personal data we process about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally permissible;
• Withdraw consent where processing is based on consent;
• Opt out of certain marketing communications;
• Raise concerns regarding the processing of your personal information; and
• Exercise other rights available under applicable data protection laws.
To exercise a privacy-related right, please contact us using the details provided below.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.
Some requests may be subject to limitations or exceptions under applicable law.
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10. CHILDREN'S PRIVACY
Our Website is intended for use by adults and is not directed specifically toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
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11. THIRD-PARTY LINKS
Our Website may contain links to third-party websites, applications or services.
These third-party websites operate independently from SOUVERAA and may have their own privacy policies and terms.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
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12. SOCIAL MEDIA
If you interact with SOUVERAA through social media platforms, information may be processed by both SOUVERAA and the relevant social media platform.
Your interactions with those platforms are governed by their respective privacy policies and terms.
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13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
• Our business practices;
• Our Website or services;
• Technology;
• Applicable laws or regulations; or
• Our privacy and security practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to periodically review this page to remain informed about how we handle personal information.
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14. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant matter and the applicable location of SOUVERAA, subject to applicable law.
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15. CONTACT US
If you have questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
SOUVERAA
Website:www.souveraa.com
Email:souveragifting@gmail.com
Contact us:7011613046
Address: C-65A SECOND FLOOR, EAST KRISHNA NAGAR, 110051
For privacy-related requests, please mention “Privacy Request” in the subject line of your communication.
We will make reasonable efforts to review and respond to privacy-related requests within the time period required by applicable law.
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IMPORTANT NOTICE
This Privacy Policy is intended to provide a comprehensive privacy framework for the SOUVERAA Website. It should be reviewed and customised according to the actual Shopify settings, payment gateways, shipping partners, analytics tools, advertising platforms, cookies, apps and other third-party services used by SOUVERAA.
SOUVERAA reserves the right to modify this Privacy Policy as its business and technology practices evolve.