Shipping policy

# Shipping Policy

**Effective Date:** [●]  
**Last Updated:** [●]

Souveraa ships 999 silver-plated gift items across India.

## Order Processing

Orders are generally processed within **[1–3 business days]** after confirmation, excluding Sundays and public holidays. During sales, festive periods, or unforeseen circumstances, processing may take longer.

## Delivery

Estimated delivery timelines are displayed at checkout or communicated after dispatch. Delivery timelines are estimates only and may vary by location, courier operations, weather, regulatory restrictions, or other circumstances beyond our reasonable control.

Once dispatched, you will receive shipment-tracking details at your registered email address or phone number, where available.

## Shipping Charges

Shipping charges, if applicable, will be shown clearly at checkout before you complete your purchase.

## Address Accuracy

Please ensure that your delivery address and contact details are complete and accurate. Souveraa is not responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address provided by the customer.

## Delivery Issues

If your package appears tampered with or damaged at delivery, please record a continuous unboxing video while opening it and contact us within **48 hours of delivery** with your order number, video, and photographs.

For damage, incorrect-item, missing-item, return, replacement, or refund matters, please refer to our Returns, Replacements & Refunds Policy.

## Contact

For shipping assistance, contact:

**Email:** [Support Email]  
**Phone / WhatsApp:** [Phone Number]