Shipping Policy
At SOUVERAA, we understand that every order is more than just a product—it is a gift, a gesture, and a feeling. We carefully pack every order to ensure it reaches you safely and beautifully.
1. Order Processing
All orders are carefully checked, packed, and dispatched from our facility.
* Orders are generally processed within 1–3 business days after successful payment.
* Orders placed on Sundays or public holidays will be processed on the next business day.
* During festive seasons, sales, launches, or periods of exceptionally high order volumes, processing may take slightly longer.
2. Shipping & Delivery
Once your order has been dispatched, it will be handed over to our designated delivery partner.
* Standard delivery generally takes 3–7 business days after dispatch, depending on the delivery location.
* Delivery timelines may vary for remote or non-serviceable areas.
* Estimated delivery timelines are indicative and may be affected by weather conditions, operational delays, public holidays, strikes, or other circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before the order is placed.
From time to time, SOUVERAA may offer free shipping or promotional shipping offers on selected orders or during specific campaigns.
4. Order Tracking
Once your order has been dispatched, you will receive the available tracking details through the contact information provided at the time of purchase.
Customers can use the tracking information to follow the status of their shipment.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including PIN code and contact number.
SOUVERAA will not be responsible for delays or failed deliveries resulting from an incorrect or incomplete address or incorrect contact details provided by the customer.
If an order is returned to us due to an incorrect address, repeated failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-dispatch.
6. Delayed Deliveries
While we make every reasonable effort to ensure timely delivery, SOUVERAA does not guarantee delivery on a specific date unless expressly confirmed.
Delivery may be delayed due to circumstances beyond our reasonable control, including:
* Adverse weather conditions
* Natural disasters
* Public holidays
* Strikes or transportation disruptions
* Courier or logistics issues
* Government restrictions
* Unexpected operational circumstances
We appreciate your patience in such situations.
7. Damaged Packages
If your package appears visibly damaged, tampered with, or opened at the time of delivery, please take clear photographs/videos of the package before opening it.
For products received damaged or defective, please refer to our Return & Replacement Policy and raise a claim within the specified timeframe.
8. International Shipping
At present, SOUVERAA ships within India only, unless specifically stated otherwise on the website.
International shipping, if introduced in the future, will be subject to separate shipping charges, delivery timelines, customs duties, taxes, and applicable regulations.
9. Delivery Attempts
Our delivery partners may make multiple delivery attempts depending on their operational policies.
If the recipient is unavailable, customers may be contacted by the delivery partner for an alternate delivery attempt.
10. Contact Us
For any shipping-related assistance, please contact the SOUVERAA customer support team with your order number and registered contact details.
We will be happy to assist you.
SOUVERAA
Premium Gifting, Thoughtfully Chosen.